A composable platform works on the principle of modularity where the critical component of a successful composability journey is a Packaged Business Capability( PBCs).
According to Gartner, “PBCs are software components representing a well-defined business capability, functionally recognizable as such by a business user”.
Technically, a PBC is a bounded-collection of database schema, a set of services, APIs, and event channels.
fig: Order to Invoice Process flow segregated into capabilities , activities and options.
During my time in SAP I worked on multiple projects in both the innovation and product teams. While due to an NDA I am not able to elaborate all of them, I could however provide short summaries of them which i shall do here.
Design Challenge
Before I was hired at SAP one of the tasks I had to do was solve a design challenge. The following is the documentation of the same:
Time Duration: 1 week
fig: The design challenge document
Process
Problem Understanding :
For this particular case problem understanding meant rereading the five parts of the challenge and making sense of what it was that was being asked of me.
I went through each of the parts about three times before looking at the screens ( user flow ). While going through the flow,
I tried to imagine a person who had just come back from a conference and had a pile of receipts that he was now entering into the SAP system. I tried to imagine his/ her/ their expectations, wishes and frustrations .I also tried to relate this to the times when i am filing my taxes and the problems that I face. These were thoughts that ran through my mind while going through the flow. While ideally I would have conducted secondary or even primary research I figured the time line was too less considering the number of questions I have to finish answering and hence based on these constraints I resorted to the methodology mentioned.
fig: A quick glance at me laying down the given screens on Figma , seeing the flow in this way gives me a better perspective and helps me understand it better.
(figma link for the full view of the screens)
Evaluation:
Based on the questions asked , my evaluation process comprised of answering the questions:
-Is the platform easy to understand, learn and intuitive?
-Does the platform help the person achieve their goal efficiently or is it confusing
-Will the person using it have positive reactions to the platform?
-What could be possible problems that a person would face when using this platform?
-What are aspects of the platform that are distracting or confusing ?
fig: An overview of my Figma file for the design challenge. Each coloured section represents work spaces to tackle each part of the problem
Solution - Build - Presentation Prep:
Based on my evaluation I devised a solution strategy and built solution options for the questions that required me to do so
You can view the final solutions and presentation here. : Go to Figma
fig: An overview of the answer to the visual design question (part 3)
Composable Process Modelling Platform
“An organization that delivers business outcomes and adapts to the pace of business change. It does this through the assembly and combination of packaged business capabilities (PBCs). PBCs are application building blocks that have been purchased or developed.” - Gartner
As part of the Innovation team, I worked on researching and designing future concepts for a possible Business Process Modelling platform.
My Contribution:
Built Story boards for the Composable Enterprise Story.
User Research for Process Participant UI ( Billing Clerks).
Building the information architecture, user flows, wireframes and user interfaces for the project.
Conduct hypothesis testing.
User research on how games / game principles could contribute + add value to composable enterprise platform.
Rethinking User Experience of Business Software- Ideated independently on a concept - The Onion Modeller ( UI / UX design ).
The Onion Modeller :
Rethinking UX design for Business Software .
During research on games i looked into possible thought directions , one of them was :
How eters during process modelling be more interactive How could changing parameters during process modelling be more interactive using games ux.m